Can Banks Delight Customers? - Forbes

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Can Banks Delight Customers? - Forbes

forbes.com

The new bottom line of business, customer delight, is something I have discussed in relation to various sectors including: Retailing (Apple) Food industry (Kraft, Sara Lee) Conglomerates (GE) Clothing (Li & Fung) Supermarkets (Wal-Mart) Customer relationship management services (Salesforce) Computer routers (Cisco, Juniper) Computer tablets (Amazon Fire) Yesterday a reader asked me: what about banking? What would customer delight [...]

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Most Recently Shared on October 26, 2011 at 7:05 pm By:

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Have Bank of America s Managers Lost Their Minds? - Bank Think Article - American Banker: http://me.lt/6K4sH

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We'd love to be closer to you! Have a suggestion for a new store location? Leave it here: http://t.co/2HM7ftI

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